Frequently Asked Questions

Account
Where can I find my membership account information?

You can find your account information by clicking on the Account Info link on the top right of the screen. This page is chock full of information including: the overview of your account; your Vacation Week, Expressway Week, Discount Week, Special Buy or Cruise Exchange travel history; Condominium Vacation offers; Vacation Calculator and much more.

Where can I find my condominium accommodations travel history?

Click on Travel History on the left side of the Account Info screen. Here you'll find your Vacation Week, Expressway Week, Discount Week, Special Buy or Cruise Exchange travel history.

Can I change my address?

Yes! Click on the Change Address button on the left side of the Account Info screen and follow the prompts.

Can I pay my annual Activity Fee online?

Yes! Click on the Pay Activity Fee button on the left side of the Account Info screen and follow the prompts.

How can I refer a friend to buy a membership?

Easy! Click on the Referrals button on the left side of the Account Info screen and follow the prompts.

How can I contact you?

Click on the Contact Us Link located on the top of the website on the right and look for the service(s) you need assistance with to get phone numbers or you can send an email. You can also call the toll-free number listed on every page of the site: (800) 879-7779, representatives are standing by Monday-Thursday 8:00 a.m. to 8:00 p.m., Friday 8:00 a.m. to 7:00 p.m. and Saturday 8:30 a.m. to 5:00 p.m. CST.

Can I add more than one email address to receive Travel Service Newsletters?

Unfortunately, that capability is not available at this time. We suggest you use the email that is most monitored by your household to be sure you are receiving the latest news and information from us.

Condominiums
Condominiums Vacations

What is a condominium?

A Xplorco condominium is located within a resort destination and comes in several sizes—studio, one-, two- or three-bedroom—offering all the comforts of home. These spacious accommodations provide our members kitchens (mini up to full-sized), living rooms, full bathrooms and cable televisions. Most have washer and dryers at the resort or within the unit for guests' convenience.

What is included in my condominium?

You'll find your accommodations clean and orderly. Most will come with a Starter Kit of supplies, including one roll of toilet paper per bathroom, one or two trash liners per can, one roll of paper towels, bath soaps and single use dishwasher or dish soap. The guests are responsible for replenishing the week's-worth of supplies, typically available at nearby grocery or convenience stores.

Where can I reserve a condominium?

You'll find destinations available around the world. Check out the Destination Guide for a list of our most sought after places. Just be aware that your membership doesn't include condominiums located in metropolitan cities like New York, Chicago or Paris. You will find tourist hot spots including Orlando, Florida, Cancun, Mexico and much more. However, be aware from time-to-time you might find a metropolitan city in the online booking; these are rare and cannot be requested.

When is the best time to travel?

That depends on you! If you want to travel with the least amount of hassle while receiving the best value, Value Season is for you. If you like to travel during the most popular months or over holidays, Peak Season is where it's at. Check out the Season Guide to find out what months are considered Value Season and Peak Season by year. Remember, regardless of whether you're traveling Value or Peak Seasons, the more flexible you are with your date, the better chance of success you'll have getting the perfect spot for you and your family.

What kind of resorts are offered?

You'll find a wide array of resorts our members have traveled to in the past on the Resort Guide. This guide has been compiled to give you a glimpse at the types and styles of resorts offered through this program. Specific resort availability will fluctuate so you may find resorts in this guide that aren't available for a specific travel date. But you can rest assured that you'll be offered resorts in the destinations where you're looking to travel. Just ask for two destinations and travel dates when you call or submit your Vacation Week Request form so a friendly Vacation Specialist can locate accommodations that best match your requirements.

How do I reserve a condominium?

You can reserve your condominium three ways:
1. You can call a Vacation Specialist. We recommend you browse our Destination Guide to get familiar with what is available first. Share your ideal vacation ideas with your consultant who will try to find what you want and book your reservation right over the phone.
2. If you don't want to speak to anyone, you can book a condominium online at any time. Simply choose Book Online under Condominiums to see what Vacation Weeks, Expressways and Special Buys (if available) are listed for reservation. Find something you like, click the Make a Reservation and follow the easy-to-use prompts.
3. If you prefer our Vacation Specialists find exciting places to explore for you, fill out a Vacation Week Request form online. Then mail or fax back as instructed and a consultant will follow up with you to get you on vacation.

How do I make a request?

It's easy! Simply call a Vacation Specialist to help you submit the request. Or, you can fill out the appropriate request form in its entirety and submit online, or fax or mail the form as directed. Better still, if you're looking for Vacation Weeks or Expressways, the date and place you want to go might be available to reserve right away on the website. All you need is an active membership and a credit card.

Do I have to fill in a request form to check availability?

No! You can call a Vacation Specialist who can start your search right away. If you're out of Vacation Weeks or want an additional condominium for a non-member, you will need to submit a Discount Week Request form. You must fill in a request for Cruise Exchange vacations, as these cannot be reserved from start to finish online.

Can I request a Destination that's not found on your Guide?

Yes! The Destination Guide is filled with the most popular vacation destinations used by members. You never know what else we can find from our partners. Simply ask your Vacation Specialist or fill out a Vacation Week Request or Discount Week Request form and list where you want to go and when you want to travel. Our knowledgeable consultants will do their best to find the location for you. Metropolitan cities are not offered in the condominium program and some remote areas may not have availability, so we suggest that you check with the Travel Agency for these destination requests. Hotel rooms or tour vacations might be a good fit for you (Vacation Weeks cannot be used for Travel Agency services).

Can I search your available resorts for the destinations I like?

You can browse the online Condominium Weeks to see what accommodations are available to book right online. If you don't find what you are looking for, call a Vacation Specialist or fill out a Vacation Week Request or Discount Week Request form. We have a wide variety of resorts in destinations around the world—let a Vacation Specialist help you find the perfect vacation destination for you.

How do I know if my travel date is during Peak Season?

Check the Season Guide. If the month is marked with a dot, it's Peak Season. A holiday or special event such as sports championships or nationally known festivals will be considered Peak Week.

How is Peak Season determined?

Peak Season Weeks are based on the activities and events at each resort area. Some resort areas may have more than one Peak Season. An example is Colorado, with high demand during the summer months and again in the winter during ski season. All holidays, special events such as Daytona 500, Spring Break, and December 20 to January 5 (Christmas and New Year's) are considered Peak Season Weeks. Also, local and one-time special events not listed may create Peak Season Weeks for a specific destination.

Can I search specific resort availability without submitting a request form?

You can browse the online Condominium Weeks to see what condominium accommodations are available to book right online. If you don't find what you are looking for, call a Vacation Specialist or fill out a Vacation Week Request or Discount Week Request form. We have a wide variety of resorts in destinations around the world—let an agent help you find the perfect vacation destination for you.

I saw a resort before that's not listed now. Can I still go to that area?

The Resort Guide is a sample of the most used resorts by our members, and this guide will change over time. Call a Vacation Specialist or send in your Vacation Week or Discount Week Request form for the destination you're looking to go, or search online for available vacations. Between our inventory of owned and leased condominiums, and that of our vacation partners, we're sure to find the perfect accommodations for you. You never know what resort might be available through the network, so do not consider the Resort Guide a complete list.

Do you ever put condominium vacations on sale?

On occasion you will find Condominium Vacations offered at a discount for a limited time and available for purchase online only. These sales are not guaranteed and can be any type of condominium destination or travel date. Some may have a lot of options and some may have very limited travel dates. Should you find something you like, we suggest you book it quickly! Other members are looking at the same inventory and vacations are booked on a first-come, first-served basis.

How do I find out about new resorts or condominium specials?

Emails are the only advertising we do for any condominium specials and from time-to-time we may release a Social Media special. To be sure you know about them first, accept our emails by logging in to the member's-only website, click on the Account Info link found at the top right of the home page. From here click on Change Contact Info. Make sure the email address is correct and select 'Receive' under the Travel Services Newsletter dropdown option and hit Update Contact Information.

Where do you get the condominium vacation accommodations?

Global Connections owns and leases condominiums in the most sought after member areas. Plus, Global Connections has strategic travel partnerships with similar companies that offer quality accommodations. When you make a request, we search our inventory, and that of other reputable companies. Because of the sheer volume of possibilities, we only include resorts we use most in our Resort Guide. When you ask for a destination, you never know what resort might be available through the network, so do not consider the Resort Guide a complete list.

Can I bring pets?

No. All of the condominiums in the Global Connections program restrict pets. If you travel with a pet, you can be evicted from the unit, be required to board your pet and/or be assessed a fee of up to $500.

Do you offer smoking units?

No. All of the condominiums in the Global Connections program have a strict no smoking policy. Most places offer smoking areas, or a patio or balcony you smoke on. If you smoke in the unit, you can be evicted from the unit and be assessed a fee of up to $500 for additional deep cleaning.

Vacation Week

What is a Vacation Week?

A Vacation Week is a studio or one-bedroom condominium for eight days and seven nights traveling during Value Season. To reserve a Vacation Week, your membership must be in good standing, and you must have at least one Vacation Week. You can always upgrade to a larger condominium or Peak Season for an additional Vacation Week or additional fee(s).

Why should I travel in Value Season?

There are many positives to traveling in the Value Season. Not only do you save money on the reservation, you can better explore the area. There are less people, resulting in smaller lines so you get where you want to go faster. You'll find more open lounge chairs at the pool and faster service in less crowded restaurants or pubs. You'll also receive more individual attention when group tours have less people attending. And more often than not, you'll save on transportation to the area with lower airfare and fuel costs.

How do I book a Vacation Week?

Vacation Weeks are available to book online, right now. If you don't see anything you want online, call a Vacation Specialist or fill out a Vacation Week Request form and have your Vacation Specialist search for you. You can submit a Vacation Week Request form online or download the PDF, fill it out entirely and fax or mail to the number/address provided. You can also copy the form found in your Membership Guide Book. Payment must accompany the request as detailed on the form.

How much notice do I need to book or request a Vacation Week?

Global Connections requires at least 60 days' notice before your travel date for a Value Season request and 120 or more days to upgrade to Peak Season (refer to the Season Guide for details). We can accept request forms up to 12 months in advance. When booking online, you'll find Vacation Weeks are available starting 60 days from the date you are looking online. If you're calling or submitting a Vacation Week Request form, the earlier you request your accommodations, the better chance of success you'll have since all are offered on a first-come, first-served basis. If you're traveling with a large crowd, limited on dates or for a special occasion, we recommend you start your search as soon as possible.

When should I use Vacation Weeks versus paying Upgrade Fees?

That all depends on how many Vacation Weeks you have and how many times you plan to vacation in any given year. The Vacation Calculator found under My Account will calculate all the ways you can use your Vacation Weeks.

What size unit should I choose?

The size of your condominium will depend on your travel party and your destination. The rule of thumb is a studio sleeps two, a one-bedroom sleeps four, a two-bedroom sleeps six and a three-bedroom sleeps eight since most are equipped with a sleeper sofa. Not all sizes are available in all areas, and some units do not come equipped with a sleeper sofa. When counting your occupants, babies and toddlers are considered an occupant.

Can I give a Vacation Week to my family or friends?

Your immediate family (parents and children) can use your Vacation Week condominium accommodations for no additional fee as long as the membership is in good standing and your Activity Fee is current. You can use the Gift Certificate to give a Vacation Week to friends or non-immediate family members for a Vacation Week or a fee. Refer to your Membership Guide for all the details.

When do I have to make my condominium vacation request?

If you're traveling during Value Season, you need to call or have your Vacation Week Request form submitted at least 60 days in advance of your travel date. If you'd like to upgrade to Peak Season, your request must be received at least 120 days in advance of your travel date. We can accept request forms up to 12 months in advance. If you're traveling with a large crowd, limited on dates or for a special occasion, we recommend you start your search as soon as possible.

Can I ask for a Vacation Week in Peak Season with less than 120 days advance notice?

You can call, fax or mail, but cannot book this online. We require 120 days advance notice to upgrade your Vacation Week to Peak Season travel dates. The online request form is programmed not to accept a request that doesn't meet our minimum requirement. However, when we can accommodate you, we will. So please call, fax or mail your Vacation Week or Discount Week requests and our agents will do their best to find your suitable accommodations, if any are available.

Do I have to choose two destinations and travel dates when I request a Vacation Week?

Yes. Choose two different destinations and two different travel dates (not back-to-back check-in days, but different weeks) for the best chance of success securing your Vacation Week vacation.

Can I choose a specific resort?

You can, but we can't guarantee you'll receive that specific resort. Your travel club membership offers you condominiums by destination, and condominiums are fulfilled on a first-come, first-served basis. Global Connections uses its owned and leased inventory, plus its network of industry partners to locate the accommodations in the places you want to travel. The Resort Guide is filled with the condominiums most used by the membership, but is by no means a complete list of the possibilities. Your Vacation Specialist will provide you the best match for your destination and date.

Will my credit card be charged when I submit an online request form?

No. Your credit card is not charged until you accept a condominium vacation. If you do not accept the accommodations secured on your behalf or you do not respond within 24 hours of the offer, your Processing Fee will be charged to your credit card.

How soon do I have to make a request?

That depends on your travel date. If you're traveling during Value Season, you're required to call or submit a request with at least 60 days advanced notice. If you want to upgrade to Peak Season, you must make the request with at least 120 days advanced notice. You can request a Value Season or a Peak Season Condominium up to 12 months in advance.

Can I request a Vacation Week for a non-member?

Yes! You can pay a Gift Certificate fee to transfer your Vacation Week vacation to a friend or family member who is not in your immediate family. Simply tell your Vacation Specialist or fill out the Gift Certificate Request form and send that along with the filled out Vacation Week or Discount Week Request form. Your immediate family (children, parents or siblings) can use your Vacation Week benefits without an additional fee.

Why do I need to include how many travelers and their ages?

Some resorts impose a higher minimum age requirement, and sleeping arrangements vary by resort. When you include the total number of travelers with their ages, your Vacation Specialist is better able to find the perfect accommodations for your family or group.

Do I have to include babies?

Yes! Babies are travelers, too, and must be included in the total number for the occupancy of a condominium.

If I book a Vacation Week and change my mind or have an emergency, can I cancel the reservation?

All condominium reservations are non-cancellable, nontransferable and all Vacation Week and fees paid are nonrefundable once you've reserved the unit and the transaction is complete. You may be able to purchase affordable Travel Protection at the time you make your booking. Due to state licensing requirements, the coverage is not available in all states. Your Vacation Specialist will tell you if it's available to you and offer the coverage at booking.

Can I bring pets?

No. All of the condominiums in the Global Connections program restrict pets. If you travel with a pet, you can be evicted from the unit, be required to board your pet and/or be assessed a fee of up to $500.

Do you offer smoking units?

No. All of the condominiums in the Global Connections program have a strict no smoking policy. Most places offer smoking areas, or a patio or balcony you smoke on. If you smoke in the unit, you can be evicted from the unit and be assessed a fee of up to $500 for additional deep cleaning.

Expressway Weeks

What is an Expressway Week?

Expressway Weeks are select condominium accommodations offered at a discount. You can reserve these online or by phone. They consist of those extra condominium weeks that were not reserved in advance by other members. Typically, these weeks are for check-in days within 60 days for Value Season and 30 days for Peak Season and holidays. You never know what you might find here, so check often. And since they are reserved on a first-come, first-served basis and are live online, we recommend you grab the weeks you want right away. These discounted weeks cannot be held and may be booked online by another member.

How do I reserve an Expressway Week?

You can reserve your Expressway Week online. The easy-to-follow prompts will direct you all the way through the process. All you need is a credit card and a membership in good standing. If you want more information prior to choosing an Expressway Week or prefer to book by phone, you can always contact an Expressway Consultant. Keep in mind, since they are reserved on a first-come, first-served basis and are live online, we recommend you grab the weeks you want right away. These discounted weeks cannot be held and may be booked online by another member.

If I book an Expressway Week and change my mind, can I cancel the reservation?

As with a Value or Discount Week, condominium reservations are noncancelable, nontransferable and all Vacation Weeks and fees paid are nonrefundable once you've reserved the unit and the transaction is completed. You may be able to purchase affordable Travel Protection at the time you make your booking. Due to state licensing requirements, the coverage is not available in all states. Your Vacation Specialist will tell you if it's available to you and offer the coverage at booking.

Can I request a certain resort or destination on Expressway Weeks?

No, these are the extra weeklong condominiums we have available. The online listing is updated in real-time, so as units are reserved or added, these will show on the website. If you find something you want, reserve it right away—you never know if another member is looking at the exact same vacation as you!

Can I bring pets?

No. All of the condominiums in the Global Connections program restrict pets. If you travel with a pet, you can be evicted from the unit, be required to board your pet and/or be assessed a fee of up to $500.

Do you offer smoking units?

No. All of the condominiums in the Global Connections program have a strict no smoking policy. Most places offer smoking areas, or a patio or balcony you smoke on. If you smoke in the unit, you can be evicted from the unit and be assessed a fee of up to $500 for additional deep cleaning.

Discount Weeks

What is a Discount Week?

A Discount Week is a weeklong condominium stay you reserve when you are either out of Vacation Weeks or need an additional week for non-members. Discount Week accommodations are offered at a wholesale rate, which varies by destination and travel date.

How much is a Discount Week?

Discount Weeks are wholesale condominiums and are offered for sale at the standard industry rate for the time and place requested. Cost varies by destination and travel date. All that is required to start the searching process is a Deposit. If a Vacation Specialist can locate the right accommodations for you, the Deposit will be deducted from the total wholesale price due. If accommodations are not located, your Deposit will be promptly refunded in full.

How do I ask for a Discount Week?

You can submit your Discount Week Request form right here online, or you can download the form to mail or fax your request.

How much notice do I have to give to request a Discount Week?

Discount Weeks are offered on a first-come, first-served basis and availability fluctuates depending on destination popularity and travel season requested. With that in mind, Global Connections recommends a minimum of 60 days' notice for a Value Season vacation request and 120 days' notice for a Peak Season vacation request.

Do I have to choose two destinations and travel dates when I request a Discount Week?

Yes. Choose two different destinations and two different travel dates (not back-to-back check-in days, but different weeks) for the best chance of success securing your Vacation Week vacation.

Can I choose a specific resort?

You can, but we can't guarantee you'll receive that specific resort. Your travel club membership offers you condominiums by destination, and condominiums are fulfilled on a first-come, first-served basis. Global Connections uses its owned and leased inventory, plus its network of industry partners to locate the accommodations in the places you want to travel. The Resort Guide is filled with the condominiums most used by the membership, but is by no means a complete list of the possibilities. Your Vacation Specialist will provide you the best match for your destination and date.

How soon do I have to make a request?

That depends on your travel date. If you're traveling during Value Season, you're required to call or submit a request with at least 60 days advanced notice. If you want to upgrade to Peak Season, you must make the request with at least 120 days advanced notice. You can request a Value Season or a Peak Season Condominium up to 12 months in advance.

Why do I need to include how many travelers and their ages?

Some resorts impose a higher minimum age requirement, and sleeping arrangements vary by resort. When you include the total number of travelers with their ages, your Vacation Specialist is better able to find the perfect accommodations for your family or group.

Do I have to include babies?

Yes! Babies are travelers, too, and must be included in the total number for the occupancy of a condominium.

Can I use Vacation Weeks for a Discount Week vacation?

No. Discount Weeks are wholesale accommodations you can purchase when you're out of Vacation Weeks, or you want to take friends along with you. Costs vary by destination, travel date and size of condominium.

If I book a Discount Week and change my mind or have an emergency, can I cancel the reservation?

All condominium reservations are non-cancellable, nontransferable and all fees paid are nonrefundable once you've reserved the unit and the transaction is complete. You may be able to purchase affordable Travel Insurance at the time you make your booking. Due to state licensing requirements, the coverage is not available in all states. Your Vacation Specialist will tell you if it's available to you and offer the coverage at booking.

Can I bring pets?

No. All of the condominiums in the Global Connections program restrict pets. If you travel with a pet, you can be evicted from the unit, be required to board your pet and/or be assessed a fee of up to $500.

Do you offer smoking units?

No. All of the condominiums in the Global Connections program have a strict no smoking policy. Most places offer smoking areas, or a patio or balcony you smoke on. If you smoke in the unit, you can be evicted from the unit and be assessed a fee of up to $500 for additional deep cleaning.

Timeshares

What is a timeshare deposit?

When you have a timeshare you are not using and you'd like to exchange it for a different vacation week, you can deposit it with Dial An Exchange. You'll have three years to choose a timeshare week in the Dial An Exchange system to use for your deposited week.

Who is Dial an Exchange (DAE)?

Dial An Exchange is the largest privately owned exchange company with worldwide destination availability. Membership is free and exchange fees are not charged until an exchange is confirmed. Since the company's formation in 1997, DAE has grown from a single office in Australia to offices in Europe, the United States, New Zealand, South Africa and Asia.

Can I deposit my Vacation Weeks for a DAE exchange vacation?

No. DAE only accepts Timeshare weeks. Vacation Weeks cannot be deposited or exchanged.

How much does it cost to use DAE exchange week?

First you have to deposit a timeshare week with Dial An Exchange. You must choose a vacation week within their system to use within three years of the deposit. It will cost $99 for the week—far below traditional exchange rates.

Can I reserve a vacation with DAE without a timeshare week?

In order to get the $99 exchange rate, you must own a timeshare week you can deposit with Dial An Exchange.

Can I deposit my timeshare week for a Global Connections condominium week?

No, this program is exclusively offered through Dial An Exchange. Deposits and exchanges must be made with DAE and not with Global Connections. You can call a DAE representative at (800) 468-1799 or (602) 516-7680 for all of the details.

Can I give my exchanged week to a friend or family member?

Yes! Gift Certificate Fees are waived so you can deposit your timeshare week and let a family member or friend use the exchange week.

Cruises
Cruising

What kind of cruise vacations do I get with my travel club membership?

Your membership provides access to three types of Cruise vacations: Cruise Exchange lets you use your Vacation Weeks for select weeklong cruises; Global VIP Cruises which feature onboard entertainers and exclusive parties and perks; and Cruise Vacations which are of every kind and type imaginable.

Cruise Exchange

What is a Cruise Exchange?

The Cruise Exchange is an exclusive member-only benefit allowing you to sail on select Carnival or Norwegian Caribbean cruises using your Vacation Weeks!

Will I have to pay any fees for a Cruise Exchange vacation?

Yes. While you must have one Vacation Week to book a Cruise Exchange vacation, there are also some fees required. First is a Cruise Exchange Fee due per person, and cruise lines cabins are reserved with double occupancy. Third and fourth passengers will pay the going rate for additional cruise passengers or single supplement and Upgrade Fee(s) as assessed by the cruise line. If you are traveling in Peak Season, you can use a Vacation Week to waive the Peak Season fee. Vacation Week(s) and any fees due are not assessed or charged until you accept a Cruise Exchange vacation from your Cruise Consultant. Plus, there are additional fees assessed by the cruise line, such as port charges, taxes and fuel surcharges.

Are there any additional fees for a Cruise Exchange vacation?

Yes. All passengers are responsible for their own airfare, insurance, transfers, port charges, taxes, fuel surcharges, shore excursion fees, gratuities, personal expenses and Peak Season or optional Upgrade Fee(s). These fees vary by destination and cruise ship. Your Cruise Consultant will review all of these before you accept a cruise vacation.

What kind of accommodations will I get?

The Cruise Exchange is for a lower inside stateroom. Upgrade options will be discussed when you speak to your Cruise Consultant and are based on the standard industry rate at the time of the request.

How do I request a Cruise Exchange vacation?

You can submit your request online, or you can mail or fax a Cruise Exchange Request form. Due to the complexity of a cruise vacation, you cannot call to speak to a Cruise Exchange Consultant prior to making a request. Should you have questions about the process, please feel free to call Customer Relations.

When should I request a Cruise Exchange?

Cruise Exchange Caribbean Cruises are offered on a first-come, first-served basis and availability fluctuates depending on destination popularity and travel season requested. With that in mind, Global Connections recommends you submit a Cruise Exchange request a minimum of 120 days in advance of your sailing date.

Can I use the Cruise Exchange for my family or friends?

No. The Cruise Exchange Program is for members only. If you are traveling with family or friends, tell your Cruise Consultant who will try to secure a cabin at the standard rate for your additional passengers, or you can include third and fourth passengers in your cabin if space allows, additional passenger rates will apply.

Where can I cruise to?

This program is designed for select seven-day Caribbean cruises on Carnival or Norwegian cruise lines only. Other destinations on these cruise lines may be available and additional charges will apply. If you are interested in different locations or cruise lines, contact your Cruise Consultant and ask about Global VIP and Cruise Vacations offered through the Travel Agency. Your Vacation Weeks will not apply, but watch for discounts and supplements for exciting cruise vacations.

Can I cancel a Cruise Exchange after I've booked the reservation?

You can, but cancellation policies apply. Check the online Membership Guide for all the details.

Can I buy Travel Insurance with your Vacation Guard policy for my Cruise Exchange vacation?

You can, but only in states where the coverage is offered. Due to state licensing requirements, our travel insurance is not available in all states. If it is not available through Vacation Guard, your Vacation Specialist will advise you of your travel insurance options at the time of booking. Many factors determine availability and price, including, but not limited to, value, the length of your vacation and the insurance provider. Ask your Cruise Consultant for details.

What is the Value Season for a Cruise Exchange?

Caribbean Value Season sailing months are Jan., Sept., Oct., Nov. and Dec., excluding holidays. Alaska is only available from May to September and is Peak Season.

Global VIP Cruises

What is a Global VIP Cruise Vacation?

A Global VIP Cruise is a group cruise organized by Global Connections that features onboard entertainment such as singers and dancers, and complimentary parties and events exclusive to the Global Connections passengers. Plus, you'll sail with other members who share similar interests and an experienced Global Connections Cruise Consultant. Vacation Weeks cannot be used when purchasing a Global VIP Cruise.

How much does a Global VIP Cruise cost?

Global VIP Cruise cabins are double occupancy, and rates vary by cruise line, destination and travel date. Because you're sailing with a Global Connections group, you'll receive booking discounts and complimentary parties and events. Watch the Cruise page for the latest cruises. Be sure to sign up for the Travel Specials electronic newsletter so you don't miss out on the latest Global VIP Cruise vacations.

Are there any additional fees for a Global VIP Cruise Vacation?

Yes. All passengers are responsible for their own airfare, insurance, transfers, port charges, taxes, fuel surcharges, shore excursion fees, gratuities and personal expenses. These fees vary by destination and cruise ship. Your Cruise Consultant will review all of these before you accept a cruise vacation.

Can I use my Vacation Weeks for a Global VIP Cruise?

No. Vacation Weeks are not accepted for these cruises. You can use your Vacation Weeks for Condominium Vacations and Cruise Exchange vacations only.

Where do Global VIP Cruises sail to?

Global VIP Cruises can sail almost anywhere. Most often, you'll find Caribbean, Mexico and Alaska cruise itineraries.

Can my family and friends come with me on a Global VIP Cruise?

Yes! Global VIP Cruises are not limited to members only. Membership does offer you more than your non-member friends, such as onboard credits to be used on the ship. Ask your Cruise Consultant for all the details. And your immediate family (parents and children) can enjoy the same benefits as you.

Can I cancel a Global VIP Cruise after I've booked the reservation?

These reservations are subject to the cruise lines cancellation policies and can vary by cruise line. You have the option to select cruise vacation insurance. Ask your Cruise Consultant for all the details.

How do I find out about the latest Global VIP Cruise Vacation?

You can always find our Global VIP Cruises on the Cruise page. Select 'Global VIP' to see the most up-to-date group cruises. You can also sign up to receive our weekly travel emails which can include Global VIP Cruise Vacations. To be sure you know about them first, accept our emails by logging in to the member's-only website, click on the Account Info link found at the top right of the home page. From here click on Change Contact Info. Make sure the email address is correct and select 'Receive' under the Travel Services Newsletter dropdown option and hit Update Contact Information.

Cruise Vacations

What is a Cruise Vacation?

You can reserve just about any Cruise Vacation you'd like through the Global Connections Travel Agency and online. You can select any cruise line or destination you can find. Global Connections is a full-service Travel Agency with access to every cruise line. You tell your Cruise Consultant where and when you want to go, and they will place you right where you want to be. And you can book cruises online. If you find something you like, act fast! These are reserved on a first-come, first-served basis and the ships fill up quick. Vacation Weeks cannot be used when purchasing a Cruise Vacation.

How much does a Cruise cost?

Costs vary by cruise line, destination and travel season.

Can I use my Vacation Weeks for a Cruise?

No. Vacation Weeks are not accepted for Cruise Vacations. You can use your Vacation Weeks for Condominium Vacations and Cruise Exchange vacations only.

Are there any additional fees for a Cruise Vacation?

Yes. All passengers are responsible for their own airfare, insurance, transfers, port charges, taxes, fuel surcharges, shore excursion fees, gratuities and personal expenses. These fees vary by destination and cruise ship. Your Cruise Consultant will review all of these before you accept a cruise vacation.

Can my family and friends go with me on my Cruise Vacation?

Yes! Online cruises are not limited to members. These are offered through the Travel Agency, so your family and friends can make arrangements to sail with you.

Can I cancel a Cruise Vacation after I've booked the reservation?

These reservations are subject to the cruise lines cancellation policies and can vary by cruise line. You have the option to select cruise vacation insurance. Ask your Cruise Consultant for all the details.

Do you ever offer discounts on these Cruise Vacations?

Yes! We have relationships with all of the major cruise line and offer the same specials and deals they offer. You'll find these advertisements on your member's-only website online and by email sent weekly. To be sure you know about them first, accept our emails by logging in to the member's-only website, click on the Account Info link found at the top right of the home page. From here click on Change Contact Info. Make sure the email address is correct and select 'Receive' under the Travel Services Newsletter dropdown option and hit Update Contact Information.

How do I find out about your Cruise Vacation specials?

You can look for ads on the homepage of your member's-only website or by email. To get our weekly emails, login to the member's-only website, click on the Account Info link found at the top right of the home page. From here click on Change Contact Info. Make sure the email address is correct and select 'Receive' under the Travel Services Newsletter dropdown option and hit Update Contact Information.

What should I pack?

Your vacation on the ship and at ports of call is casual so wear what makes you comfortable for the destinations you're visiting. For evening dinner, ships can have different dress codes: casual, smart casual and formal. Casual would be sport shirts and slacks for men; sundresses or pants for women. Smart casual would be dresses and pantsuits for women; jackets and ties for men. Formal nights require cocktail dresses for ladies and dark suits and ties or tuxedos for men. Tuxedos are optional so don't buy a tuxedo just for the trip, and some ships offer tuxedo rental services.

 

Generally, three- and four-night cruises consist of one formal night and two or three casual nights. Seven-night cruises include two formal nights, one smart casual night and four casual nights. Ten-, 11- and 12-night cruises consist of two formal nights, three smart casual; all other nights are casual. And 14- and 15-night cruises usually have three formal nights, four smart-casual nights and the remainder are casual. Again, these are guidelines and your evening attire is left up to your discretion. In addition, most cruise lines offer alternative casual dining for anyone who may prefer not to dine in the main restaurant.

Is parking available at the pier?

Parking is available at most of the piers, for a minimal fee (usually about $10/day). At some piers only cash is accepted.

How do transfers work?

Most cruise lines include transfers between the airport and the pier on embarkation/disembarkation day if you have purchased an air/sea package directly with them. Passengers providing their own air must get their own transportation to/from the pier. Prepaid transfers can be purchased through the cruise line if you book your own airfare as long as you are flying in and out the same day of the cruise or can be purchased separately from most cruise lines. Flight information must be provided to the cruise line with final payment if separate transfers have been purchased.

What are the boarding procedures?

Upon completion of check-in, you will receive a guest identification card. This card will serve as your identification on-board and is used for a room key. It will also serve as your identification for security procedures when embarking and disembarking the ship and when making purchases on board. Once you are on board you are free to explore the ship, make spa appointments, dinner reservations, or purchase excursions. Refreshments are available during embarkation and most cruise lines offer a nice buffet lunch (depending on the departure time).

What do I do with my luggage?

You'll drop your luggage off before you check-in to board the ship. Your luggage will be delivered to your cabin shortly after it arrives at the ship. You carry nothing but your hand luggage. You might want to carry on a swimsuit, sunscreen or shorts as your luggage can take time to be delivered to your cabin.

Can I use my hair dryer or shaver?

Most ships have 110-volt outlets in the staterooms. Many ships even feature hair-dryers in your cabin.

What is the visitor policy?

For security reasons most cruise lines have implemented a "no visitor" policy aboard their vessels.

Can we stay in touch with the outside?

Most ships have a daily newsletter with news, headlines, stock quotes and sports scores. Some staterooms have televisions. While most ships now have telephones in passenger cabins, you can also call someone on shore through the ship's radio operator while at sea. And, you can make phone calls from most ports. In addition, many ships have fax capabilities and internet access for nominal fees. Cell service is available on most ships, but you will need to check with your mobile device provider for the roaming agreement and fees.

What about tipping?

Some cruise lines include tipping in your cruise reservation and will inform you of that before you board. A general rule of thumb is to plan for about $12.00 to $15.00 per passenger per day, this includes your room steward, dining room waiter, and maitre'd. Gratuities are added to your onboard account and can be paid at the end of the cruise. On most cruise lines it is now possible to prepay gratuities.

 

Other personnel such as bar waiters, bellboys and deck stewards may be tipped as service is rendered. On most cruise lines a 15% to 18% gratuity is automatically added to your on board account for beverage purchases which you may adjust according to services rendered.

Are there laundry services aboard?

Almost all cruise ships have laundry facilities. Many provide professional laundry and dry cleaning services for an additional charge. Some ships also have self-service launderettes.

Can we celebrate a Special Day

All cruise lines will make your "special" day special. Most will even treat you to a complimentary cake and a chorus of Happy Whatever to honor the occasion.

Are there medical services onboard?

Virtually every cruise ship (except for some smaller vessels operating in coastal waters) has a fully-equipped medical facility and staff to handle almost any emergency.

 

Your prescription medication should be kept close at hand in your purse or carry-on bag rather than in your checked luggage. Be sure to bring a sufficient supply of medication and transport it in the original container. It is also a good idea to carry a written list of your medications in case they are lost. The list should include the name of the drug, dosage, and times taken.

Will I have a shipboard account?

Most cruise lines have set up a "cashless" system designed to make your life on board as simple as possible. You simply sign a receipt for each of your on-board purchases and then settle your shipboard account at the end of the cruise by cash or VISA, American Express, MasterCard or Discover.

What is the shipboard check cashing policy?

Most cruise lines will cash traveler's checks. Personal checks cannot be cashed and cash cannot be drawn from your shipboard account.

Do the cruise lines offer shore excursions?

All cruise lines offer extensive shore excursion programs designed to enhance your cruise experience. Shore excursions will help you make the most of your time in port and provide you with the best transportation and guide services available. You can book your shore excursions online. Book early to make sure you don't miss out. You can book tours through the shore excursion office once you are on-board but space can be limited.

Passports
When do I need a passport?

All U.S. citizens returning home from Canada, Mexico, the Caribbean or Bermuda, by land or sea, will be required to present one of the travel documents listed below.

U.S. Passport – This is an internationally recognized travel document that verifies a person's identity and nationality. It is accepted for travel by air, land and sea. Your U.S. Passport must be valid for 6 months after your return trip.

U.S. Passport Card – This is a new, limited-use travel document that fits in your wallet and costs less than a U.S. Passport. It is only valid for travel by land and sea.

Enhanced Driver's License (EDL) – Several states and Canadian provinces/territories are issuing this driver's license or identification document that denotes identity and citizenship. It is specifically designed for cross-border travel into the U.S. by land or sea.

Trusted Traveler Program Cards – NEXUS, SENTRI or FAST enrollment cards can speed your entry into the U.S. and are issued only to pre-approved, low-risk travelers. The cards are valid for use at land or sea; the NEXUS card can be used in airports with a NEXUS kiosk.

Note: Cruise Ship Passengers: U.S. citizens on closed-loop cruises (cruises that begin and end at the same U.S. port) will be able to enter or depart the country with a certified birth certificate and government-issued photo ID. Please be aware that you may still be required to present a passport to enter the countries your cruise ship is visiting. Check with your cruise line to ensure you have the appropriate documents.

The group should be prepared to present a letter on organizational letterhead with the following information:

  • The name of the group and supervising adult;
  • A list of the children on the trip, and the primary address, phone number, date of birth, place of birth, and name of at least one parent or legal guardian for each child; and
  • A written and signed statement of the supervising adult certifying that he or she has obtained parental or legal guardian consent for each participating child.

These rules, requirements and regulations became effective on June 1, 2009 and replace all previous requirements. Global Connections, Inc. is not liable for any fees or penalties if passengers are denied boarding for failure to provide adequate documentation of citizenship.

Should you carry a passport?

We strongly recommend all guests travel with a valid passport during their cruise. This greatly assists guests who may need to fly out of the United States to meet their ship at the next available port should they miss their scheduled embarkation in a U.S. port; guests entering the U.S. at the end of their cruise; and guests needing to fly to the U.S. before their cruise ends, because of medical, family, personal or business emergencies, missing a ship's departure from a port of call, involuntary disembarkation from a ship due to misconduct, or other reasons.

Guests who cruise and need to fly to the United States before their cruise ends will likely experience significant delays and complications related to booking airline tickets and entering the United States if they do not have a valid U.S. passport with them.

All Non-U.S. citizens: Any non-US citizen who has previously been admitted to the United States for permanent residence must carry their passport and Alien Registration Receipt Card. All other non-U.S./non-Canadian citizens must have valid passports and any necessary visas. Such guests should verify carefully the existing identification requirements for their particular travel situation, as these requirements may change.

IMPORTANT: ALL guests should carefully verify the existing identification requirements for their particular travel situation DIRECTLY WITH THE CRUISE LINE OR THEIR LOCAL CONSULATES OR EMBASSIES, as these requirements may change. Guests arriving for embarkation without proper documentation may be denied boarding and will not be entitled to a refund.

Camping
What is camping?

You can use your Vacation Weeks to enjoy the great outdoors with a Camping Pass! This annual camping pass is powered by Global Connections' partner, Thousand Trails, and offers flexible, year-round access to the Thousand Trails premier network of family camping resorts. You can choose between a two zone or five zone camping pass, offering 13 and 23 Thousand Trails designated campgrounds per zone. You choose two zones or five zones to purchase your Annual Camping Pass online using your Vacation Weeks plus a minimal fee

Who provides camping?

Our partner, Thousand Trails, provides the annual camping pass and is the largest and most successful provider of RV resorts and campgrounds in North America with over 80 locations in 22 states and British Columbia, Canada.

Can I use my Vacation Weeks to purchase a camping pass?

Yes! You can use your Vacation Weeks to reduce the already discounted fee for the camping pass. Check out the Vacation Calculator found under the Account Link on your member's-only website to see how.

Are there additional fees to purchase a camping pass?

Yes, there is a supplemental fee with either the two or five zone annual camping pass. If you don't have any Vacation Weeks left, you can purchase the camping pass without Vacation Weeks for a discounted rate.

Can I cancel the pass after I've made the purchase?

Yes. If you change your mind within 30 days of purchase, you can cancel your Thousand Trails Camping pass. You must call Customer Relations to cancel the pass.

Where can I go camping?

You can choose between 13 and 23 Thousand Trails designated campgrounds per zone. Check out the map under Camping on your member's-only website for all the details.

Do you provide recreational vehicles?

Yes! You can rent a RV from Thousand Trails. Additional fees will apply, and you cannot use your Vacation Weeks for Thousand Trails RV rentals.

Do I have to stay in a tent?

No! If you want to stay in a cabin or even a yurt, you can! Thousand Trails offers rentals at many of their campgrounds. Additional fees will apply, and you cannot use your Vacation Weeks for Thousand Trails vacation rentals.

Can I buy a camping pass for a friend?

No. The Thousand Trails annual camping pass is a member-only benefit.

Can my family and friends use my camping pass?

No. To use your Thousand Trails camping pass is a member-only benefit. To check into a campground or use the services, a member must be present.

When does my camping pass go into effect?

The camping pass is fulfilled by Thousand Trails, so the camping membership year starts on the day you purchase the pass. It does not coincide with your membership anniversary. Once contacted by Thousand Trails to finalize your purchase, you can start using the services immediately.

I got my Thousand Trails pass and there's an auto Renewal Fee, does that apply to me?

No! As a travel club member, your pass will not be automatically renewed by Thousand Trails even though that clause is included in their contract. They will not automatically charge you anything. If you don't renew, your pass becomes void after a year.

Can I renew my camping pass?

Yes! If you find that you enjoyed your camping pass and would like to renew for another year, you can renew for even less that your initial purchase! To renew your camping pass for the same amount of zones, you can renew online. See your Vacation Calculator for you savings! If you want to increase or decrease zones, you will have to purchase a new camping pass for the zones you'd like to buy.

Hotels
Hotel Reservations

Where do the Online Hotel Reservations Come From?

You can reserve your online hotel reservations directly from your membership website through our partner, Alliance Reservations Network. You'll find their complete Terms and Conditions at the bottom of the online hotel reservations website page on your member's-only website in the navy blue bar.

Can I use my Vacation Weeks to book hotels online?

No, the Hotel Reservations can be booked online by credit card only.

How do I know my reservation in confirmed?

You will receive an instant confirmation to your email address immediately following your reservation from Alliance Reservations Network. If you do not receive your confirmation please call (800) 419-1545 and use promotional code 47419, Monday through Friday: 6:00am to 4:00pm PST // 8:00am to 6:00PM CST // 9:00am to 7:00PM EST, Saturday and Sunday: 9:00am to 2:00pm PST // 11:00am to 4:00pm CST // 12:00am to 5pm EST . Global Connections, Inc. Customer Relations and Travel Agency cannot assist you with online hotel bookings.

Can I make the reservation by phone?

We would be happy to help you make the reservation by phone. Please call (800) 419-1545 and use promotional code 47419, Monday through Friday: 6:00am to 4:00pm PST // 8:00am to 6:00PM CST // 9:00am to 7:00PM EST, Saturday and Sunday: 9:00am to 2:00pm PST // 11:00am to 4:00pm CST // 12:00am to 5pm EST . Global Connections, Inc. Customer Relations and Travel Agency cannot assist you with online hotel bookings.

How do I receive Support for the provider of online hotel reservations?

If you would like to speak with a travel consultant, please call (800) 419-1545 with promotional code 47419 during the following business hours:

Phone Center Hours 
Monday through Friday: 6:00am to 4:00pm PST // 8:00am to 6:00PM CST // 9:00am to 7:00PM EST
Saturday and Sunday: 9:00am to 2:00pm PST // 11:00am to 4:00pm CST // 12:00am to 5pm EST
Or, please use the Support Form and one of our consultants will respond promptly. 

Global Connections, Inc. Customer Relations and Travel Agency cannot assist you with online hotel bookings.

What if I have questions about a previous reservation?

Please refer to your confirmation sent by Alliance Reservations Network or submit a Customer Service Request found under the Hotel Support tab in this Help Center. Include your previous reservation amount along with your questions. A Customer Service Representative from Alliance Reservations Network will contact you within 24 hours to answer your questions. Global Connections, Inc. Customer Relations and Travel Agency cannot assist you with online hotel bookings.

How do I cancel my reservation?

Please fill out a Cancellation / Resend Emails Form under the Cancellation/Change tab in this Help Center. Include your previous reservation amount along with your questions. A Customer Service Representative will contact you within 24 hours. Please check the confirmation and the provider's cancellation policy regarding refunds of reservation and/or deposit amounts. The policies are clearly detailed and closely followed because of our contractual arrangements. Global Connections, Inc. Customer Relations and Travel Agency cannot assist you with online hotel bookings.

Can I switch hotels?

Yes. You can switch hotels by canceling your previous reservation and making a new reservation. Please review your existing reservation to avoid any cancellation or modification penalties. Please fill out a Cancellation / Resend Emails Form under the Cancellation/Change tab in this Help Center. Include your previous reservation amount along with your questions. A Customer Service Representative will contact you within 24 hours. Please check the confirmation and the provider's cancellation policy regarding refunds of reservation and/or deposit amounts. The policies are clearly detailed and closely followed because of our contractual arrangements. Global Connections, Inc. Customer Relations and Travel Agency cannot assist you with online hotel bookings.

Can I make reservations for someone else?

You can make a reservation for someone else using the system. Just make sure you include that person's name and information as the guest. You can have a different name and address for the guest and for the person paying with their credit card.

What if I want help making my hotel reservations and don't want to do it myself online?

As a travel club member, you have access to Global Connections' professional Travel Agency employing fully bonded travel agents. These knowledgeable agents can help you find hotel room nights for any of your travel needs. If you are current with all of your fees, you are not assessed the typical Service Fee applied by a brick and mortar travel agency. While Global Connections agents will try their best to find the lowest rates possible, Global Connections cannot guarantee the lowest rates on hotels when compared to this online hotel service provided by Alliance Reservations Network.

How can I be sure my credit card information is secure?

Alliance Reservations Network uses secure-socket-layer (SSL) encryption, the standard encryption on the Internet. This encryption allows users to feel confident and secure about supplying their credit card and personal information. SSL provides assurance that you are really doing business with Alliance Reservations Network (and not an impostor) and that the information you are sending cannot be intercepted or decrypted by anyone other than the intended recipient.

What does instant confirmation mean?

Alliance Reservations Network will provide you an actual reservation with an instant confirmation number, so there is nothing else that needs to be done. Behind the scenes, Alliance Reservations Network will cause the provider to re-validate the reservation and acknowledge they are prepared for your arrival.

Can I book a room for tonight?

Some hotels allow you to book their rooms until 3:00pm on the day of arrival. Only those hotels that follow this policy will be displayed to you if your arrival date is the same day.

Is there a free shuttle from the airport to the hotel?

Some hotels do provide free shuttle services from the airport. This information can be found on the property information page for the specific hotel.

Will I get a free breakfast?

Some hotels include a free breakfast with each room night booked. That information can be found on the property information page for the specific hotel.

What about parking at the hotel?

Free parking is provided at many hotels. Check the property information pages for information on parking.

How do I get directions to the hotel?

Click the map link on the hotel property page. This map will give you the main cross streets and address of the hotel.

Do hotels have minimum age requirements?

Most hotels require a minimum age of 18 in order to book a room. Some require the guest(s) be 21. You can see requirements and other hotel amenities on the hotel's property information pages.

What is the low rate guarantee?

All hotel reservations are guaranteed to be the lowest rate available, at the time of booking, for the dates requested and the same hotel. If you find a lower rate for the same dynamics the process is simple: Submit a Rate Guarantee Form within 24 hours of making the booking with Alliance Reservations Network. They will either refund the difference or cancel the reservation without penalty. * This guarantee may not apply to special events or third party bookings. A refund may only be credited to the same credit card used to make the reservation. Global Connections, Inc. Customer Relations and Travel Agency cannot assist you with online hotel bookings.

How accurate is the hotel amenities information?

The hotel information is actually updated by the hotel or hotel chain a number of times per year. Additionally, Alliance Reservations Network strives to have the most accurate and complete hotel information available but they have to rely on the personnel at the hotel property to update and change information when appropriate. If you have specific requirements they recommend you contact the hotel to validate the amenity or service(s). Global Connections, Inc. Customer Relations and Travel Agency cannot assist you with online hotel bookings.

What are the

Alliance Reservations Network works closely with providers to deliver the lowest available rates anywhere on the Internet, anywhere in the world. In most cases, Internet Hot Deals are significantly lower than other online hotel booking websites. Internet-hot-deals are always displayed first for any city hotel search and are designated with a hot-deals link.

What are additional fees and taxes?

Every city has their own tax rates. In some cases there are additional fees imposed by providers, local, city, state and federal agencies. Taxes are computed on the hotel reservation amount and fees charged as predicated by the provider. Non-refundable deposits are periodically required to hold rooms for your arrival and to provide you the lowest rates.

What is this charge on my credit card?

Non-refundable deposits are periodically required to hold rooms for your arrival and to provide you the lowest rates.

Do you include taxes in the total rate?

Generally yes, Alliance Reservations Network will provide rates and breakout the taxes for your convenience; however, occasionally a hotel will not provide their tax information and therefore they are unable to show that information to you. If you find a hotel that doesn't provide tax rate information, please call Alliance Reservations Network and they'll find out the tax information for you. Global Connections, Inc. Customer Relations and Travel Agency cannot assist you with online hotel bookings.

Do I pay for the entire reservation amount or do I just make a deposit to hold the room?

It depends on what Alliance Reservations Network has negotiated with the provider. Some of our providers require just a room night deposit to hold your room while others require pre-payment at the time of your reservation. Please refer to the amount displayed on the hotel confirmation page to see what your credit card will be charged upon making the reservation. Typically those requiring pre-payment are offering significantly reduced rates.

What credit cards do you accept?

Alliance Reservations Network accepts Visa, MasterCard, American Express, and Discover.

Low Price Guarantee

What is your low rate guarantee?

All hotel reservations are guaranteed to be the lowest rate available, at the time of booking, for the dates requested and the same hotel. If you find a lower rate for the same dynamics the process is simple: Submit our Rate Guarantee Form within 24 hours of making the booking with us. We will either refund the difference or cancel the reservation without penalty.

Cancellation/Change

How do I cancel/change my reservation and have email resent to me?

Please use the Cancellation/Change or Resend Email Form and one of our consultants will respond promptly.

Global Connections, Inc. Customer Relations and Travel Agency cannot assist you with online hotel bookings.

Privacy Policy

What is the Privacy Policy for the provider of online hotel reservations?

How we use your information: The job of ensuring your confidentiality is taken seriously. When you make a reservation, only the information required for the express purpose of placing and confirming your reservation is used and provided to the supplier. Your information is only used to exclusively manage your reservation, itinerary, and for accounting purposes.

Storage of personal data: All personal data is transmitted via encrypted message [Secured Socket Layer (SSL)] and then stored in a secure database.

Your privacy is guaranteed: The privacy of the information you submit to us while making travel arrangements is guaranteed. Your information remains private, confidential, and secure and will not be sold or otherwise released to any third party.

Terms and Conditions

What are the Terms and Conditions of use for the provider of online hotel reservations?

The services of this website are offered to our customers under the following terms and conditions. Your use of this website constitutes your agreement to all such terms and conditions. Any rights not expressly granted herein are reserved.

Ownership

The online booking engine technology you are using is a service provided exclusively by and is the sole property of Alliance Reservations Network (Alliance). Some of the static content and rates on this site are owned and managed by third party providers and distributors, collectively referred to as Suppliers. Alliance retains all rights to display Supplier's content and rates on this site, and all content is subject to any applicable federal and state laws governing copyrights, trademarks and service marks.

Limitations on Use of Website

As a condition of your use of this website you warrant and represent to Alliance that you will not use this website or information, images or data on the website, for any illegal purpose, or for any purpose that is prohibited by this agreement, and you agree not to: modify, copy, distribute, transmit, publish, display, license, create derivative works from or sell any product, services, information or software obtained from this website.

Your Warranties to Alliance

You agree to use this Service to make only legitimate reservations or purchases and shall not use this Service to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand. You warrant that you are at least 18 years old and possess the legal authority to enter into this agreement and to use this website in accordance with the terms and conditions of this agreement. You agree to be financially responsible for all uses of this Service as well as for the use of your name and credit card account to pay for products and services purchased at this website by members of your household, including minors living with you. You also warrant that all information supplied by you or members of your household in using this website is true and accurate.

Reservation Types

Prepaid Reservation - Paid online at the time of booking You agree that your credit card will be charged for the full cost of your reservation upon submitting your reservation request. The cost of your reservation is the total of the room(s), plus an additional amount for the tax recovery charges and our service fees.

The tax recovery charge is assessed to recover the amount we pay to the property in connection with your reservation for sales and use, occupancy, room tax, excise tax, value added and other similar taxes etc., and the balance of the additional amount is a fee we charge in connection with the handling of your reservation. We are not the vendor collecting and remitting said tax to the applicable tax authorities. The vendors bill all applicable taxes to us and we remit such tax directly to the vendor.

We are not a co-vendor associated with the vendor with whom we book or reserve our customer's travel arrangements. Taxability and the appropriate tax rate vary greatly by location. Our actual tax cost paid to the vendor may vary from the tax recovery charge, depending upon the rates, taxability, etc. in effect at the time of the actual use of the property, automobile, etc. by our customer.

Pay on Arrival - Payment is secured by the property upon your arrival

The total room charges plus tax and incidentals are secured by the property upon your arrival, and charged by the property upon your departure. Some properties may charge a deposit in advance of your arrival.

A Pay on Arrival reservation may require a service fee to obtain the Alliance discounted rates. This service fee may range from $0.00 to $10.00 (USD) per room/per night. The service fee is non-refundable and will be charged when you place your reservation. The service fee will appear on your credit card statement under Hotel Accommodations.

Relationship

The relationship between the travel vendors supplying services (Suppliers), Alliance, and you will be that of a rooms provider, broker, and customer respectively, and none of the parties listed or any of our respective officers, agents or employees will be held or construed to be partners, joint ventures, fiduciaries, employees or agents of the other.

Refusal of Service

Alliance reserves the right to refuse service to anyone at our sole discretion so long as our refusal to provide service does not violate any applicable Federal or State Law.

Cancellation

Alliance reserves the right to cancel our service or services at any time for any reason.

Customer Changes and Cancellations

You may cancel or change your Prepaid Reservation unless otherwise stated in the specific terms associated with the inventory you agree to purchase. Some cancellations or room-night reductions may result in a $10 (USD) per room, per night service fee. In addition, if you cancel or change your reservation after the cancellation policy period applicable to the hotel and room type you reserved, you may be subject to a charge of one-night's room rate, tax recovery charges and service fees or greater penalties based on the terms of your reservation. Refunds may or may not be made for no-shows or early checkouts. See the room rate cancellation policies and other terms and conditions for complete details. You agree to pay any cancellation or change fee that you incur. You agree to abide by the terms and conditions and cancellation policies imposed with respect to any completed reservation. Please review the terms and conditions associated with your reservation!

Additional Terms and Conditions

Additional terms and conditions may apply to reservations; purchases of goods and services and other uses of portions of this site, and you agree to abide by such other terms and conditions.

Other Miscellaneous Terms

The Alliance booking engine pulls inventory from several sources to provide customers with the greatest variety of room availability and guaranteed low rates. One of our inventory sources requires Alliance to post the following message:

Registered seller of travel in California under its seller of travel regulations. California registration number: 2059975-40. Registration as a seller of travel in California does not constitute the state's approval.

Severability

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth below, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and agreement shall continue in effect. In addition to any other rights or remedies available to Alliance, and without any liability to any user of the Alliance service, Alliance, at its sole discretion may terminate or restrict any user's access to Alliance services at any time and without notice.

Links to Third-Party Websites

This website may contain hyperlinks to websites operated by parties other than Alliance. Such hyperlinks are provided for your reference only. Alliance does not control such websites and is not responsible for their contents, commitments, or obligations. Alliance inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Exclusion Of Warranty

ALLIANCE AND THIRD PARTY SUPPLIERS AND DISTRIBUTORS DO NOT WARRANT THE QUALITY, ACCURACY, COMPLETENESS, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF ANY OF THE SERVICES, CONTENT OR DATA FOUND ON OR IN CONNECTION WITH THIS SERVICE.

Limitation Of Damages

THE DATA AND SERVICES PROVIDED BY ALLIANCE ARE PROVIDED "AS IS." ALLIANCE DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR FITNESS FOR A PARTICULAR PURPOSE OF ANY OF THE DATA OR SERVICES PROVIDED BY ALLIANCE OR A THIRD PARY SUPPIER, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW DISCLAIMS ALL IMPLIED WARRANTIES IN CONNECTION WITH SUCH DATA OR SERVICES.

In no event shall Alliance be liable for any injury, loss, claim, damage, or any incidental or consequential damages (including, but not limited to lost profits or lost savings) arising out of or in any way connected with the use of any display or listing of any data on this website, or any failure or delay in updating or including any data on this website, or any use of or inability to use any data on this website (including, without limitation, the use of or inability to use Alliance for reservations or ticketing), or the performance or nonperformance by Alliance of any reservations or ticketing function, even if Alliance has been advised of the possibility of such damages. Some states do not allow the exclusion of implied warranties or the limitation or exclusion of liability for incidental and consequential damages, so the above exclusions may not apply to you. If, however, despite the exclusions contained in this paragraph, Alliance should be found liable for any loss or damage which arises out of or is in any way connected with any of the functions or uses of Alliance described above, Alliance's liability shall not exceed the amount of any transaction fees and/or service charges paid by claimant to Alliance for the services and/or data with respect to which liability is found. All limitations of damage set forth in your ticket, including loss and/or damage to luggage or its contents, personal injury or death, are incorporated into this agreement by reference and any claims are subject to said laws or treaties.

Indemnification

YOU SHALL DEFEND AND INDEMNIFY ALLIANCE AND THIRD PARTY SUPPLIERS AND DISTRIBUTORS FROM AND AGAINST ANY CLAIM OR CAUSE OF ACTION BROUGHT BY OR ON YOUR BEHALF IN EXCESS OF THE LIABILITY DESCRIBED HEREIN OR BY THIRD PARTY AS A RESULT OF YOUR USE OF THIS SERVICE. SUCH INDEMNIFICATION SHALL INCLUDE ALL REASONABLE EXPENSES, COSTS OF COURT AND REASONABLE ATTORNEYS FEES INCURRED IN CONNECTION WITH THE DEFENSE TO AMY CLAIMS DEFINED IN THIS PARAGRAPH MODIFICATION. Alliance may at any time modify these terms and conditions and your continued use of this Service will be conditioned upon the terms and conditions in force at the time of your use.

Governing Law And Stipulation Of Venue

The laws of Arizona govern this agreement. You hereby consent to the exclusive jurisdiction and venue of courts in Maricopa County, Arizona U.S.A., in all disputes arising out of or relating to the use of this website. Use of this website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.

Entire Agreement

These terms and conditions contain the entire agreement between us relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing.

Travel Precautions

Please consult the travel advisory issued and updated by the U.S. State Department for information concerning any warnings or dangers associated with travel to a particular area. You are advised to contact the Center for Disease Control in Atlanta, concerning any required or suggested medical treatments to your selected destination(s).

Car Rentals
Where do the online car rental reservations come from?

You can reserve your online car rental reservations directly from your membership website through our partner, priceline.com.

Who can I contact to help me?

If you need assistance with a reservation you've made using the online car rental services, refer to the reservation information you should have received by email for your rental car provider's information. You can also follow the prompts through your online booking experience. When you arrive at "Reserve My Car Now", you'll see Important Information to the right. Click on the "Terms and Conditions" to be taken to a "Contact Us" link where you can get online assistance.

If you need assistance, you can find answers online to your most asked questions. If you need to speak to someone about a reservation you've made, you can contact their Customer Service center toll-free at 877-477-7441. You will need to have your itinerary number, phone number and email that you entered while making your reservation available during the call. Global Connections, Inc. Customer Relations and Travel Agency cannot assist you with online car reservations.

If you want personal assistance with your car reservations, we suggest you opt not to use the Online Car Reservations service and call a Global Connections Travel Agent at (800) 879-7779.

What if I want help making my car rental reservations?

As a travel club member, you have access to Global Connections' professional Travel Agency employing fully bonded travel agents. These knowledgeable agents can help you find car rentals for any of your travel needs. If you are current with all of your fees, you are not assessed the typical Service Fee applied by a brick and mortar travel agency. While Global Connections agents will try their best to find the lowest rates possible, Global Connections cannot guarantee the lowest rates on car rentals

How do I know that my reservation is confirmed?

After you select a vehicle, follow the prompts until you can click on the "Reserve My Car Now" button. Be sure to review the "Important Information" section located on the right side of the screen which details terms of your rental from the specific rental agency you selected. If you agree, click "Reserve My Car Now". You will receive an email confirmation of your reservation provided by the car agency.

Can I cancel a reservation?

Each car rental company will have its own cancellation policy. Check your email confirmation for the details.

What credit cards do you accept?

We accept Visa, MasterCard, American Express, and Discover.

What is the Privacy Policy for the provider of online car rental reservations?

You can find the Privacy Policy online for the online car rental provider.

What are the Terms and Conditions of use for the provider of online car rental reservations?

You can find the Terms and Conditions online for the online car rental provider.

Airfare
Where do the online flights/airfare reservations come from?

You can reserve your online flight/airfare reservations directly from your membership website through our partner, priceline.com.

What if I want help making my airfare reservations?

As a travel club member, you have access to Global Connections' professional Travel Agency employing fully bonded travel agents. These knowledgeable agents can help you find flights for any of your travel needs. If you are current with all of your fees, you are not assessed the typical Service Fee applied by a brick and mortar travel agency. While Global Connections agents will try their best to find the lowest rates possible, Global Connections cannot guarantee the lowest rates on airfare.

How do I know that my reservation is confirmed with the airline?

You will receive an email with either your Trip Number or Confirmation number immediately following your reservation from priceline.com. If you do not receive your documents, call priceline.com direct at (877) 477-7441 or (212) 444-0917. Global Connections, Inc. Customer Relations and Travel Agency cannot assist you with online flight/airfare reservations.

Who can I contact to help me?

If you need assistance from priceline.com you can find answers online to your most asked questions or by calling priceline.com direct at (877) 477-7441 or (212) 444-0917. You'll need your flight/airfare information and either a Trip Number or Confirmation number provided on the emailed reservation you received at the time you made your online flight/airfare reservation. Global Connections, Inc. Customer Relations and Travel Agency cannot assist you with online flights/airfare reservations.

What credit cards do you accept?

We accept Visa, MasterCard, American Express, and Discover.

What is the Privacy Policy for the provider of online flights/airfare reservations?

You can find the Privacy Policy online for this airfare provider.

What are the Terms and Conditions for the provider of online flights/airfare reservations?

You can find the Terms and Conditions online for this airfare provider.

Travel Agency
Travel Agency

What does the Travel Agency offer?

Your full-service Travel Agency provides you all the services of any agency without the additional service fee (as long as your membership is current and in good standing). From airfare and car rentals to cruises and tours, your qualified Vacation Specialists can get you to the big game, plan your destination wedding, or send the family on a reunion cruise and much more. Vacation Weeks cannot be used for services from the Travel Agency.

Can I get airfare?

Yes! And as a member, you will not be charged a service fee for our professional Vacation Specialists to locate airfare for your trip. Vacation Weeks cannot be used for airfare.

What are my car rental options?

The Travel Agency has partnered with many car rental companies to offer you some of the best, most competitive rates. Vacation Weeks cannot be used for car rentals.

Can I book a hotel?

Yes! Our professional Travel Agents will be happy to help you book a room for your next convention, a quick getaway for the weekend, or even an all-inclusive resort vacation. Vacation Weeks cannot be used for hotel reservations.

What is a Tour Vacation?

Tour Vacations are coordinated through a tour company. A host travels with you as you follow a pre-determined itinerary. Your transportation by boat or motor coach and accommodations are included in the tour price, as well as some meals and attraction admissions. Vacation Weeks cannot be used for Tour Vacations.

What is Romance Travel?

When you are looking for a romantic getaway, our Romance Travel Specialists can help you plan a destination wedding, honeymoon or trip for two. Vacation Weeks cannot be used for Romance Travel.

What is Adventure Travel?

When you are looking for thrilling vacation packages, our Adventure Travel Specialists can help you plan a trip filled with adventure and planned excursions. Vacation Weeks cannot be used for Adventure Travel.

Do I need a passport?

If you are traveling outside of the United States by air, land or sea you need a passport. A Vacation Specialist is happy to help you secure a last-minute passport, or you can learn how to renew or get a new passport with the help of the U.S. Department of State.

Tours

How do I know what tours are offered?

Check out the tours listed right here on the website. If you've got a particular destination and itinerary in mind, contact a Vacation Specialist who can prepare any tour package you can dream up.

Can I go on a tour without a guide?

Yes! The self-guided tours are prepared by a tour company. You will be given a suggested itinerary and map so you may travel and explore at your own pace.

How much do tours cost?

Tour Vacations and Self-Guided Tour costs vary by destination and travel season. Watch the Tour page for the latest vacations. Be sure to sign up for the Travel Specials electronic newsletter so you don't miss out on the latest tours. Vacation Weeks cannot be used for Tour Vacations.

Can I use my Vacation Weeks for a tour vacation?

No. Vacation Weeks are not valid on a Tour Vacation.

What is an escorted tour?

On an escorted tour, you will be accompanied throughout the vacation with a professional tour guide as you travel a pre-determined itinerary. Transportation (usually by motorcoach) and accommodations, plus some meals and entrance fees to major sightseeing venues, are included in the package rate.

What is a self-guided tour?

Self-guided tours provide you with a suggested itinerary that you can follow at your own pace. Accommodations, breakfast daily, maps and access to a concierge who can recommend local attractions and events, are included in the rate.

Can I go on a tour to visit the places I want to see?

Yes! Global Connections Tour Consultants can customize an itinerary to your specific interests. Whether it's a wine tour of Tuscany or a 50th Wedding Anniversary celebration for the entire family, we have the know-how to build the itinerary of your dreams. You can discover our latest tour vacations online. If you don't find something you like or if you've got a particular destination and itinerary in mind, contact a Vacation Specialist for your personalized tour vacation.

Tour Exchange

What is not included in the tour price?

The land price does not include air travel, airline fees, airport or departure taxes, transfers, visas, customary end of trip gratuities for your tour manager, driver, local guides, hotel housekeepers, cruise ship wait staff or any incidental charges.

Can Collette make our airline reservations?

Collette is happy to assist you in accommodating your flight needs. Due to tour scheduling and limited availability, you are strongly encouraged to take advantage of Collette's air packages. We are not responsible for air arrangements you have made on your own. On occasion, it is necessary to change tour dates. In this case, we can only protect air reservations booked through Collette. For all air reservations, reconfirming flights before departure it is strongly recommended. In the event the airline has an unexpected schedule change. We cannot assume responsibility for schedule changes, route alterations or flight cancellations involving the airlines.

Do I need a Passport?

A valid Passport is required for trips outside the USA. We strongly recommend that you have a valid passport (with six-month validity) for all travel outside the United States. You are strongly urged to contact the appropriate consulate for additional details.

What is the difference between a twin room and a double room?

A double room is designed to accommodate two people, but may not have two separate beds. A twin bedded room has two separate beds of any size, and is the type most commonly utilized.

Are airport and hotel transfers available?

Roundtrip airport-to-hotel transfers are provided FREE for all passengers who purchase airfare through Collette. These transfers are available on the first and last day of the tour and do not apply to pre and post night stays.

Do you rotate seats on tours?

Seats are rotated on board the coach for all Collette tours under the direction of the tour manager. So that we do not show partiality among passengers, exceptions cannot be made.

What size is a triple room?

A triple room is the same size as a twin bedded room and beds will accommodate three people, but we cannot guarantee that there will be three separate beds. If there are only two beds, a rollaway may be requested but cannot be guaranteed due to size of room and fire codes.

Can I extend my tour to see more of a region?

Yes! You may enhance your tour with either an extension – offered on select tours – or by purchasing pre/post hotel stays.

Would my tour date ever be changed?

Collette reserves the right to cancel any tour prior to departure for any reason. Should this happen, Collette will make every effort to put you on another departure date. If an alternate cannot be found, a full refund will be made. Air booked through Collette will be protected. We cannot be held responsible for other air arrangements. Should you decide to change your reservation after initial booking, a $25 handling fee will be charged for any alteration made to a reservation (including name changes). Revisions to air tickets are subject to the rules and regulations of the airline, and fare type purchased and rates vary. A change of tour date or tour itinerary within the guidelines of the cancellation policy will be treated as a cancellation and regular cancellation fees may apply.

 

See Cancellation Policy

Where do I meet my tour manager?

Your tour will begin at your first hotel. The tour manager will make contact with you at the hotel and will provide details relating to your tour. The hotel address and phone number will be included in your documents.

How can I be best prepared for the pacing and physical requirements on a Collette tour?

Tour pacing varies by itinerary, as each destination and its sightseeing and activities are unique. Pacing is often subject to personal interpretation, however at Collette we do include the best a destination has to offer, enhancing your overall tour experience. For overnight pacing of a tour, please refer to the "Your Itinerary" section on each tour page. This describes the number of nights you will stay in each hotel during your tour. The day-by-day descriptions will provide additional detail about the number of activities included in each day. Some of the most unique sightseeing can mean accessing locations that restrict motor coaches, especially in historic areas. For your comfort, we recommend packing walking shoes so you fully enjoy every aspect of your vacation.

Romance Travel

Can I use my Vacation Weeks for a Romance Travel package?

No. Vacation Weeks can be used for condominium accommodations and Cruise Exchange vacations. They cannot be used for vacation packages, including the Romance Travel vacations.

Will I need a passport?

You do if you're leaving the United States. Ask your Romance Travel Specialist for details when you are reviewing your options. If you choose an international destination and do not have a Passport, your Romance Travel Specialist can advise you on how to obtain a Passport.

Do Romance Travel packages include airfare?

No. The list price is for the accommodations only because we don't know your departure city. Your Romance Travel Specialists can provide airfare quotes at the time of booking.

Adventure Travel

Can I use my Vacation Weeks for an Adventure Tour package?

No. Vacation Weeks can only be used for condominium accommodations and Cruise Exchange vacations. They cannot be used for vacation packages, including the Adventure Tour vacations.

How do I reserve an Adventure Tour vacation?

Once you find the Adventure Tour you want, simply call 800-285-6665 to talk to a friendly Adventure Tour Specialist Monday through Friday 8:00 a.m. to 5:00 p.m. CST. Or you can click on the Request Info link to make your inquiry over the Internet.

How much does an Adventure Tour cost?

Adventure Tour Vacation rates vary by tour operator, destination and travel date, and cost is included with the vacation listing. Be sure to sign up for the Travel Specials electronic newsletter so you don't miss out on the latest Adventure Tour Vacation. Vacation Weeks cannot be used for Adventure Tours.

Are there any additional fees for an Adventure Tour vacation?

Yes. All passengers are responsible for their own airfare, insurance, transfers, port charges, taxes, fuel surcharges, excursion fees, gratuities and personal expenses. These fees vary by destination and tour. Your Adventure Tour Specialist will review all of these before you accept a tour vacation.

Can my family and friends come with me on an Adventure Tour Vacation?

Yes! Adventure Tours are not limited to members only.

Can I cancel an Adventure Tour after I've booked the reservation?

These reservations are subject to the tour operator's cancellation policies and can vary by company. You have the option to select vacation insurance. Ask your Adventure Tour Specialist for all the details.

Will I need a passport?

You do if you're leaving the United States. Ask your Adventure Tour Specialist for details when you are reviewing your options. If you choose an international destination and do not have a Passport, your Adventure Tour Specialist can advise you on how to obtain a Passport.

Services
Discovery Mall

What is the Discovery Mall?

Discovery Mall is an added service to your Xplorco travel club membership. You'll find discounts on products and services you use every day as well as those you need while you're on vacation.

Can I use this shopping service for savings at home?

Yes! Simply log in and type in your zip code to find the coupons for discounts at retailers close to your home. You can do the same thing while on vacation by entering that zip code for those savings opportunities in resort destinations. You can even receive discounts on items you purchase from select online retailers.

What can I save on?

The discount opportunities are practically limitless. You can shop with exclusive discounts on over 100,000 brands at hundreds of nationwide retailers for savings on hotel rooms, ski rentals, movie tickets, cell phone plans, books, fast food, restaurants and much more. Log on to the website and type in your zip code to start saving now.

Is the Discovery Mall affiliated with Global Connections?

No. The Discovery Mall is offered to you by Global Connections as a value added service. The discounts are provided by one of the world's largest private discount networks.

Travel Insurance

What is Travel Insurance?

After you've booked your condominium or vacation, you can add some peace of mind with Travel Protection—a customized plan created exclusively for Xplorco members. Coverages, benefits, and availability of product will vary depending on state of residency, and is limited to United States Residents only.

Can I purchase Travel Protection after I've made my reservation?

No. Travel Protection is only offered at the time you make your condominium reservation and pay your final payment. You can cancel without penalty up to 21 days from the date of purchase, so you can buy it when you make a reservation and have some time to consider all the benefits.

How do I get notice of my coverage?

Your reservation confirmation will reference your plan purchase. You'll also receive an email confirmation directly from Vacation Guard within one week of your reservation.

Who is the insurance carrier for the Travel Protection?

VacationGuard benefits are provided in association with Berkshire Hathaway Travel Protection, giving you world class service from one of the most trusted names in travel insurance, including a 21 day Free Look provision for your security and comfort. Berkshire Hathaway Travel Protection is the marketing name used by Berkshire Hathaway Global Insurance Services, LLC (BHGIS). Please see your policy for coverages, exclusions, and state specific language. VacationGuard® travel insurance is produced and serviced by BHGIS and underwritten by National Liability & Fire Insurance Company or Berkshire Hathaway Specialty Insurance Company (formerly known as Stonewall Insurance Company).

Elite Concierge

What is Elite Concierge?

The Elite Concierge program is complimentary for our highest level of membership and offers Concierge Services, Emergency Travel Services, Worldwide Travel Assistance and Medical Assistance—no matter where in the world they are.

Do I have to be on vacation to use the Concierge service?

No! Whether you are at work, at home or at play, you can benefit from the Elite Concierge service. Simply call the number from anywhere you are in the world.

How do I renew my membership after a year?

Click the link from my account or the Concierge page to renew.

Are the services free through the Elite Concierge?

Yes! The assistance you receive from a professional concierge is complimentary. If you're having them locate hard to get tickets, secure a gift for you and the like, you just pay the agreed upon price for the tickets or merchandise at the time they're offered.

Social Media

Where can I find you online?

We're social! You can find us on Facebook, Twitter and Pinterest.

Can I comment?

Yes! We welcome your comments. Our channels are provided as a place for members to share experiences. We do not condone any foul language and will ban any trolls on the page there simply to post negative comments without accepting our help.

Can I make reservations using Social Media?

No, the team who monitors the Social Media accounts are not Vacation Specialists. You will need to follow the guidelines in your membership materials to book a vacation.

Can I get assistance after hours or on the weekend on Social Media?

No, the social media pages are monitored Monday through Friday 8:00 a.m. to 5:30 p.m.. You can find assistance to any of your membership questions by calling Customer Relations at (800) 879-7779 Monday – Thursday 8:00 a.m. to 8:00 p.m., Friday 8:00 a.m. to 6:00 p.m. and Saturday 8:30 a.m. to 5:00 p.m. CST. If you're traveling, you'll find emergency contact information on your Travel Documents. And if it's life threatening, dial 911.

Can I be featured in your articles and posts online?

Yes! We are always looking for members to share their experiences and expertise. You can inbox us on our Social Media channels or email us from the Contact Us page on your member's-only website with details about what you'd like to share. You are also welcome to post to our pages and share your photos or insights.